What is Microsoft Dynamics
Microsoft Dynamics is a portfolio of business operational apps which can be connected and share data from different part of the organisation.
Dynamics 365 for Sales
Dynamics 365 for Customer Service focusing on customer service operations and call centres in your offices, engaging the outside world.
Dynamics 365 for Field Service for organisations delivering services on customer sites and locations.
Dynamics Business Central (or Wiise as the Australianised version is called) for financials
Dynamics Marketing which as you can imagine, allows marketing departments
Dynamics Finance and Operations for super extensive financial and operations management
The Dynamics applications are extensive and users need to absorb the technology in phases as there is so much available.
Microsoft’s vision is one of security and interconnectivity, allowing organisations to control and share information for efficiency and productivity.
It is worth understanding that the long-term vision is have all the business apps sitting on Microsoft’s Power Platform, easily sharing the same the same data. This is a work in progress, but many are already sharing the same Dataverse platform, and all, have been easy connectors to achieve that vision of sharing a data pool while also applying a layer of security.