CRM – Microsoft's CRM has been further enhanced
Microsoft is growing their CRM system at an extraordinary rate and adding a lot of sophisticated functionality.
Although now called Dynamics 365, the underlying architecture allowing rapid customisation of things related to people, entities, transactions and activities – are still there and enhanced.
Microsoft is embracing the notion that CRM means different things to different people, in different circumstances, and rolling out the different flavours and full digital platform from quote to cash collection.
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