Digital transformation is the ability to manage interactions and transactions through digital means, reaching people via their mobile phones, laptops, tablet and other devices.
It is a significantly different way of doing business which is being brought about by the ability to reach and interact with people via their mobile phones and other digital devices.
Convenience and method of delivery of services is changing significantly, and paper is no longer required.
The convenience and speed of interaction and customer help through digital channels means that organisations that have not begun their journey in embracing the new way of doing business, are at risk from competitors who are.
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