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Ateesa is an extensively customised version of Microsoft Dynanics 365 for those serving NDIS, aged care and consumer driven services markets.
This is an article and downloadable document providing some basic considerations for implementing systems.
Microsoft has used their CRM as a core for an ever blossoming range of features and options which means when it comes to implementing - there is greater scope for creative ways to improve a business - it's processes and services.
More "mind" work for managers and hopefully operational staff (who carry a lot of common sense and knowledge around in their heads).